LEVEL 1 SUPPORT COORDINATION
Level 1 – Support Connection
Support Connection helps participants build the skills and confidence to connect with services, providers, and community activities funded under their NDIS plan. This is a lighter-touch level of support, ideal for participants who need some guidance navigating their plan but are working towards managing more independently.
We help you:
Understand your NDIS plan and what it funds
Identify and connect with the right providers
Build confidence engaging with services and community
Develop the skills to manage more of your supports yourself over time
LEVEL 2 SUPPORT COORDINATION
Level 2 – Coordination of Supports
Coordination of Supports is a more involved level of support for participants who need ongoing, hands-on help implementing their plan and managing multiple providers. We work alongside you to coordinate services, monitor how supports are working, and keep things moving toward your goals.
We help you:
Put your NDIS plan into action
Coordinate and communicate between multiple providers
Monitor and adjust supports as your needs change
Resolve issues or service gaps as they come up
Prepare for plan reviews and build longer-term capacity
IVY & CO
WE ASSIST WITH:
Supported Independent Living (SIL):
We assist participants exploring or living within Supported Independent Living arrangements by helping coordinate providers, navigate housing options, build daily living supports, and advocate for safe and suitable living environments that align with participant goals and needs.
Housing & Accommodation Pathways
Finding suitable housing can be challenging. IVY & CO supports participants to explore housing pathways including SIL, SDA, community housing, and other accommodation options while working collaboratively with providers, families, and allied health teams.
Psychosocial Disability Support:
We understand that mental health challenges can impact every area of life. IVY & CO provides compassionate and flexible Support Coordination for participants living with psychosocial disability, helping people connect with supports, build routines, strengthen support networks, and navigate the NDIS with confidence.
Complex Support Needs:
Some participants require more intensive, hands-on coordination, multiple providers, overlapping supports, or circumstances that change quickly. IVY & CO works closely with participants, families, allied health teams, and other professionals to manage these moving parts, resolve service gaps, and keep supports consistent and well-communicated, even when the situation is complex.
NDIS Plan Navigation & Reviews:
Understanding the NDIS can be confusing. We help participants understand their funding, connect with suitable supports, prepare for plan reviews, and gather supporting evidence to ensure their plan reflects their current needs and goals.
Community & Capacity Building:
At IVY & CO, we believe support is about more than services. We assist participants to build confidence, increase independence, strengthen community connections, and work towards meaningful personal goals.
Hospital & Rehabilitation Transitions:
Transitioning from hospital back into the community can be overwhelming for participants and their families. At IVY & CO, we work closely with hospital social workers, discharge planners, rehabilitation teams, families, and service providers to help ensure a smooth transition from hospital to home.
We assist participants to understand and implement their NDIS supports, connect with allied health and community services, coordinate support providers, explore housing and accommodation options, and establish the practical supports needed to promote safety, independence, and wellbeing following discharge.
Our goal is to reduce stress during what can often be a challenging time, ensuring participants have the right supports in place to continue their recovery and work towards their goals within the community.